IT Support & Maintenance Services

Whether you need occasional IT support with the option of basic remote monitoring, or regular IT support combined with proactive monitoring, support and maintenance, we can work with you. Simply choose from one of our three packages which can offer predictable budgeting and pro-active monitoring and maintenance for organisations that require it.

Ad-Hoc
IT Support

From £69.50 / hour
Occasional, reactive support.
No alerts available.
No ongoing maintenance.

  • No Account Setup Charge
  • No Contract Term
  • No Monthly Commitment
  • Standard Hourly Rates
  • Invoiced Monthly or Per Incident
  • Remote or On Site Support
  • Service Desk Portal
  • User Success Centre
  • Onboarding Visit Optional

Ad-Hoc IT Support

This package is recommended for the very smallest of organisations that do not need regular IT support.

When you choose this package, you’ll be on-boarded to our systems and will be able to call us for support at any time, charged at an hourly rate and invoiced on a per incident basis.

A free and no obligation fact-finder to discuss your needs is optional, this can be conducted via video call or you can pay us a visit to meet the team, or can be done on site, subject to a site fee.

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Block Hours
IT Support

From £69.50 / month
Regular, reactive support.
All alerts go to you.
No ongoing maintenance.

  • No Account Setup Charge
  • 12 Month Contract Term*
  • Monthly Block Hours Commitment
  • Discounted Hourly Rates
  • Invoiced Monthly
  • Remote or On Site Support
  • Service Desk Portal
  • User Success Centre
  • Onboarding Visit Recommended
  • Dedicated Support Data Repository
  • Two Dedicated Support Agents
  • Additional Pre-Pay Blocks Option
  • Remote Monitoring (Optional)
  • Extra Discounts for Charities
  • Minimum 1 Hour per Month Block

Block Hours IT Support

This package is recommended for small businesses or charities that need regular IT support and want to benefit from predictable budgeting and a discounted hourly rate.

You and your users will be able to call us for support at any time, but there will be no element of proactive maintenance.

The two support agents assigned to your account will make a chargeable, on-site fact-finding visit. They will perform a brief, hands-off assessment of your site and – if you’ve opted to have it – will take the opportunity to install the Remote Monitoring and Management software and configure it so the alerts are sent straight to you.

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Qualifies for the
Community Technology Programme

Block Hours
IT Support & Maintenance

From £208.50 / month
Regular, pro-active support.
All alerts come to us.
Bespoke maintenance plan.

  • No Account Setup Charge
  • 12 Month Contract Term*
  • Monthly Block Hours Commitment
  • Discounted Hourly Rates
  • Invoiced Monthly
  • Remote or On Site Support
  • Service Desk Portal
  • User Success Centre
  • Onboarding Visit Required
  • Dedicated Support Data Repository
  • Two Dedicated Support Agents
  • Additional Pre-Pay Blocks Option
  • Remote Monitoring & Management
  • Extra Discounts for Charities
  • Minimum 3 Hour per Month Block
  • Bespoke IT Maintenance Plan
  • Cyber Essentials as Standard
  • Critical Incident Reports
  • Annual IT Review & Strategy Meeting

Block Hours IT Support & Maintenance

This package is recommended for businesses or charities that need regular IT support and pro-active systems management and maintenance, with the added benefit of predictable budgeting and a discounted hourly rate.

You and your users will be able to call us for support at any time, and we’ll agree a Bespoke IT Maintenance Plan to suit your needs.

The Remote Monitoring and Management service will be deployed across all of your devices and our agents will be able to manage your system within a few hours.

The two support agents assigned to your account will make a chargeable, on-site fact-finding visit, will perform a brief, hands-off assessment of your site and install the Remote Monitoring and Management software.

Get In Touch
Qualifies for the
Community Technology Programme

* 12 Month Contract Term – All Block Hours Support Agreements run for a whole calendar year, i.e. from 1st January to 31st December. For example the first contract term could be between one and twelve months, subsequent contracts would be 12 months thereafter.

My current provider offers an Unlimited Support Package. Do you?

“I suggest you check the small print on your contract! There is – as far as I can see – no such thing as an unlimited support package. this article: The Magical Thinking of “Unlimited IT Support” Plans explains why.”

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