IT Support & Maintenance Services

Whether you need occasional IT support with the option of basic remote monitoring, or regular IT support combined with proactive monitoring, support and maintenance, we can work with you. Simply choose from one of our three packages which can offer predictable budgeting and pro-active monitoring and maintenance for organisations that require it.

Ad-Hoc
IT Support

Support from £74.50 / hour 1
Occasional, reactive support.
No alerts available.
No ongoing maintenance.

  • No Account Setup Charge
  • No Contract Term
  • No Monthly Commitment
  • Standard Hourly Rates
  • Invoiced Monthly or Per Incident
  • Remote or On Site Support
  • Service Desk Portal
  • User Success Centre
  • Onboarding Visit Optional

Ad-Hoc IT Support

This package is recommended for the very smallest of organisations that do not need regular IT support.

When you choose this package, you’ll be on-boarded to our systems and will be able to call us for support at any time, charged at an hourly rate and invoiced on a per incident basis.

A free and no obligation fact-finder to discuss your needs is optional, this can be conducted via video call or you can pay us a visit to meet the team, or can be done on site, subject to a site fee.

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Block Hours
IT Support

Support from £59.60 / month 1
Regular, reactive support.
All alerts go to you.
No ongoing maintenance.

  • No Account Setup Charge
  • 12 Month Contract Term 2
  • 1 to 10 Hours Per Month Commitment
  • Discounted Hourly Rates
  • Invoiced Monthly
  • Remote or On Site Support
  • Service Desk Portal
  • User Success Centre
  • Onboarding Visit Recommended
  • Structured Support Documentation
  • Two Dedicated Support Agents
  • Additional Pre-Pay Blocks Option
  • Remote Monitoring (Optional)
  • Extra Discounts for Charities

Block Hours IT Support

This package is recommended for small businesses or charities that need regular IT support and want to benefit from predictable budgeting and a discounted hourly rate.

You and your users will be able to call us for support at any time, but there will be no element of proactive maintenance.

The two support agents assigned to your account will make a chargeable, on-site fact-finding visit. They will perform a brief, hands-off assessment of your site and – if you’ve opted to have it – will take the opportunity to install the Remote Monitoring and Management software and configure it so the alerts are sent straight to you.

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Community Technology Programme
Discounts Available

Block Hours
IT Support & Maintenance

Support from £178.80 / month 1
Regular, pro-active support.
All alerts come to us.
Bespoke maintenance plan.

  • No Account Setup Charge
  • 12 Month Contract Term 2
  • 3 to 200 Hours Per Month Commitment
  • Discounted Hourly Rates
  • Invoiced Monthly
  • Remote or On Site Support
  • Service Desk Portal
  • User Success Centre
  • Onboarding Visit Required
  • Structured Support Documentation
  • Two Dedicated Support Agents
  • Additional Pre-Pay Blocks Option
  • Remote Monitoring & Management
  • Extra Discounts for Charities
  • Bespoke IT Maintenance Plan
  • Cyber Essentials as Standard
  • Critical Incident Reports
  • Annual IT Review & Strategy Meeting

Block Hours IT Support & Maintenance

This package is recommended for businesses or charities that need regular IT support and pro-active systems management and maintenance, with the added benefit of predictable budgeting and a discounted hourly rate.

You and your users will be able to call us for support at any time, and we’ll agree a Bespoke IT Maintenance Plan to suit your needs.

The Remote Monitoring and Management service will be deployed across all of your devices and our agents will be able to manage your system within a few hours.

The two support agents assigned to your account will make a chargeable, on-site fact-finding visit, will perform a brief, hands-off assessment of your site and install the Remote Monitoring and Management software.

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Community Technology Programme
Discounts Available

My current provider offers an Unlimited Support Package. Do you?

“I suggest you check the small print on your contract! There is – as far as I can see – no such thing as an unlimited support package. this article: The Magical Thinking of “Unlimited IT Support” Plans explains why.”

1 Prices Ex VAT, these values are based on our pricing for 2025.
2 All Block Hours Support Agreements operate on a calendar year basis, running from January 1st to December 31st. Your initial agreement term may therefore vary between one and twelve months to align with this calendar schedule, with subsequent contracts running for full 12-month periods.

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